IT Services

The Office of the Chief Information Officer (OCIO) is committed to providing quality ICT services and solutions to support and enhance learning, teaching, research and administration to the University community in alignment with its IT service strategies in infrastructure, data, application, user experience, security and governance. Highlights of information for new students are listed below:

 

Computer Accounts

EdU Card for Students

Campus Network

eLearning Platforms

Online Meeting Tools

Central Computing Facilities

Computing Policies and Guidelines

(Please also see https://www.eduhk.hk/ocio/useful-it-information-new-students.)

 

 

Getting More Information and Help

 

MyEdUHK is a mobile app that provides useful information and links to students and staff. Currently, the app features major functions on personal timetables, account balance and campus navigation. More functions will be rolled out in phases. The app is available at both Google Play and App Store, or by scanning the respective QR codes below.

 

 

Scan to download the app on Google Play

 

Scan to download the app on App Store

 

More information on OCIO services can be found on the OCIO website (https://www.eduhk.hk/ocio/). Students can always email us at helpdesk@ocio.eduhk.hk or call our hotline, 2948 6601, for assistance. There is a 24-hour voice recording system for users to leave messages after office hours or when the line is busy. Our colleagues will respond as soon as possible. We also have an AI-powered Chatbot on the OCIO website to provide fast and automatic answers to most questions on OCIO services. Besides, students can report IT related problems/incidents online using the LANDesk self-service (https://landesk.eduhk.hk) anywhere anytime.