IT Services

The Office of the Chief Information Officer (OCIO) is committed to providing quality ICT services and solutions to support and enhance learning, teaching, research and administration to the University community in alignment with its IT service strategies in infrastructure, data, application, user experience, security and governance.

 

Most of the University’s ICT services are provided in conjunction with the high-speed campus network with Gigabit link to end points or desktops in all classrooms and offices. In addition, ubiquitous Wi-Fi access points are provided to cover all classrooms, public areas on campus, department offices and student hostels. Students can join free Wi-Fi access off campus via CSL and Y5Zone Wi-Fi hotspots in town, and at other local and overseas universities using "eduroam". The University is also a member of the Hongkong Academic and Research NETwork (HARNET) which is shared by eight local universities via high speed connectivity to the rest of the world. This allows all member institutions to exploit the facility to collaborate in research by resource sharing and resilience support.

 

As a central data repository, The Portal serves as a one-stop shop for self-service information and 7x24 support for students of the University community. Professional support and administration for the University website, departmental websites, and various content management systems are also offered.

 

Applications for both end-to-end administrative solutions and academic support are provided and maintained by OCIO in collaboration with relevant learning and teaching departments. The e-student information system (e-SIS) supports the whole life cycle of student administration from admission, programme registration, course registration, academic advising and assessment, to congregation and student records. Students can also enjoy automated hostel application, education job recruitment and sports facilities booking online, to name a few.

 

OCIO supports the online Learning Management System (LMS) for e-Learning and manages the University’s learning environment which comprises classrooms, lecture theatres, computer laboratories and a Photo and Video Studio at the Learning Commons. OCIO is also responsible for the provision of printing services, student e-mail which can be protected by two-factor authentication and campus IP Phones.

 

At the IT Help Desk at the Learning Commons, a number of notebooks and a wide range of audio-visual equipment are available for loan. OCIO also provide a good collection of software packages including Office suite, creative design suite, cloud-based conferencing and collaboration, courseware development, statistical analysis, and other discipline-specific applications for students and staff.

 

While we treasure the privacy and rights of individuals, all students are obliged to observe the acceptable standards of computer user behaviour detailed at Computing Policies and Regulations on the OCIO website (http://www.eduhk.hk/ocio/).

 

Students can always email us at helpdesk@ocio.eduhk.hk or call our hotline, 2948 6601, for assistance. There is a 24-hour voice recording system for users to leave messages after office hours or when the line is busy. Our colleagues will respond as soon as possible. Students can also report IT related problems/incidents online using the LANDesk self-service (https://landesk.eduhk.hk) anywhere anytime.

 

For more information, please visit the OCIO website (https://www.eduhk.hk/ocio/).