IT Services

The Office of the Chief Information Officer (OCIO) is committed to providing quality ICT services and solutions to support and enhance learning, teaching, research and administration to the University community in alignment with its IT service strategies in infrastructure, data, application, user experience, security and governance. Highlights of information for new students are listed below:

Computer Accounts
Campus Network
Online Meeting Tools
Computing Policies & Guidelines
EdU Card for Students
eLearning Platforms
Central Computing Facilities
Useful IT Info. for New Students

Getting More Information and Help

MyEdUHK is a mobile app that provides useful information and links to students and staff. Currently, the app features major functions on student profile, personal timetables, grade enquiry, account balance and campus navigation. More functions will be rolled out in phases. The app is available on both Google Play and App Store, or by scanning the respective QR codes:

Google Play

App Store

More details can be found on the OCIO website. Students can always email OCIO at helpdesk@ocio.eduhk.hk or call their hotline, 2948 6601, for assistance. There is a 24-hour voice recording system for users to leave messages after office hours or when the line is busy. Our colleagues will respond as soon as possible. An AI-powered Chatbot is available on the OCIO website to provide fast and automatic answers to most questions on OCIO services. Besides, students can report IT related problems/incidents online using the LANDesk self-service anywhere anytime.