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IT Services

The Office of the Chief Information Officer (OCIO) is committed to providing quality ICT services and solutions to support and enhance learning, teaching, research and administration to the University community in alignment with its IT service strategies in infrastructure, data, application, user experience, security and governance. Highlights of information for new students are listed below:

Useful IT Info. for New Students

Computer Accounts

Campus Network

Computing Policies & Guidelines

EdU Card for Students

eLearning Platforms

Central Computing Facilities

Online Meeting Tools

More details can be found on the OCIO website. Students can always email OCIO at helpdesk@ocio.eduhk.hk or call their hotline, 2948 6601, for assistance. There is a 24-hour voice recording system for users to leave messages after office hours or when the line is busy. Our colleagues will respond as soon as possible. An AI-powered Chatbot is available on the OCIO website to provide fast and automatic answers to most questions on OCIO services. Besides, students can report IT related problems/incidents online using the LANDesk self-service anywhere anytime.